MIG McAllen Insurance Group
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MIG Workspace › Dialer
Dialpad
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Dials today
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Appointments
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Weekly appointment goal
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Today's appointments
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Connected
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Callbacks
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Avg Duration
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Prospects
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Work a cold campaign and reach new leads.
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Clients
Your book of business
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Log Call Outcome
Compliance: Don't quote coverage or premiums — route to Gerino.
Sessions
Resume an unfinished session or review a finished one.
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Total Calls
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Avg Calls/Session
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Contact History
Search any contact by name or phone to see their full call history.
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Prospects
Cold outreach. Create a campaign, upload leads, assign to an MSC.
Contact lists
Import and manage contact lists for the power dialer.
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Total contacts
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HubSpot lists
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Saved lists
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Voicemail Templates
Manage pre-recorded voicemail templates for drop during calls.
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Call Log
Last 6 months of activity.
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Booked Appointments
Mark each appointment Held or No-show after it occurs. Held appointments count toward MSC bonus.
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SMS Center
Shared toll-free inbox.
Messages
Master Call Log
Live unified call log across all company numbers, direct from Twilio (McAllen / Central time).
Number:
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Call Scripts
Bilingual call scripts organized by Line of Business.
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Calls over time
Dispositions
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Avg Calls/Session
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Agents
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Settings
Configure the MIG Workspace.
Worker URL
Supabase Project
Auto-Dial Delay
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This week — all agents
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Service
Preview and call your existing book of business.
Start a session
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Single call
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MIG Workspace › Dialer
Single Call
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Manual Dial
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Compliance: Don't quote coverage or premiums — route to Gerino.
Carrier Lookup
Ask about carriers and plans. Answers come from MIG's carrier data.
Facts only — for quotes, coverage advice, or recommendations, route the client to Gerino.
Incoming Call
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